Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern wahlei.com.sg’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We" and "Us", refers to our Company. "Party", "Parties", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing Singapore Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

The term “wahlei.com.sg” or “Wah Lei Industrial Supply Co Pte Ltd” or “us” or “we” or “ourseleves” refers to the owner of the website whose registered office is No.1 Soon Lee Street Pioneer Centre #01-39/40, Singapore 627605.

The use of this website is subject to following terms of use:

  • The contents of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes , but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence
  • From time to time, this website may also include links to other websites. These links are provided for your convenience for additional information. They do not signify that we endorse the website(s). We have no responsibility for the contents of the linked website(s).
  • The use of this website and these terms are governed by the laws of Singapore. Any claim relating to the use of the website shall be heard by Singapore Courts.
  1. Placing an order

    When you place an order to purchase products from us, your order is deemed an offer to purchase products from us. We have absolute discretion to reject your order without any reason.

    You cannot cancel your order once we accept your order. We reserve the right to refund you the price of any product/s for which you have paid (in lieu of delivery or supply of such product/s), even after we have sent you an email informing that your order has been accepted and payment has been received by us.

  2. Price

    The price of any product is (except in cases of obvious error) as displayed in our website “Wahlei.com.sg”. All prices are stated in Singapore dollars and exclusive of Goods and Services Tax. There may be additional charges for delivery /installation/ disposal. Prices are liable to change at any time, but changes will not effect orders in respect of which we have sent you an email accepting your order. Prices on our website may differ from the prices you see in our store, this may be due to limited products quantities or special online promotions.

    Any discounts and rebates offered are on such terms and conditions as we may from time to time prescribe and may be withdrawn or cancelled by us without notice. All Promotional and Limited offer items are subject to change without further notice.

    All free gifts offered are while stocks last and are not exchangeable and may be withdrawn or cancelled at any time without notice.

  3. Disclaimer

    Exclusions and Limitations

    The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

    1. excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company's literature; and
    2. excludes all liability for damages arising our of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profit was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

    This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

  4. Payment

    Major Credit/Debit Cards are acceptable methods of payment. All goods remain the property of the Company until paid for in full. We reserve the right to seek recovery of any monies remaining unpaid thirty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed SGD10,000. In such circumstances, you shall be liable for any and all additional administrative and /or court costs.

  5. Risk of loss and damage

    Risk of loss and damage of the products you purchase passes to you on delivery. We shall retain title to the products until such time as payment in full (including delivery charges) has been effected.

  6. Returns and Exchanges

    We may, subject to our discretion and policies, allow returns and exchanges. Should returns be allowed, refund will be either in the form of credit vouchers or credit back to the credit card used for the purchase within a period of 1 month.

    1 to 1 Exchange applies with these criteria:

    1. Product found to be defective or faulty.
    2. Within 7 days after delivery completion.
    3. Item and invoice/delivery order has to be brought down to our store/office. Fulfilment is subject to delivery schedule and stock availability
  7. Delivery

    Deliveries will be made only within Singapore. Delivery will be at the address in Singapore you have stated in your order. We will endeavour to make delivery within ten (10) days of our email informing you that we have accepted your order but time of delivery is not the essence of the agreement. We will not be liable to you for failure to deliver due to causes beyond our control. Deliveries will be made on Mondays To Fridays 8.30am to 7pm, and Saturday 8.30am - 3pm

    1. There will be a delivery charge of $30.00 for purchases less than $200.00.
    2. We may at our discretion use a third party delivery contractor to make delivery.
    3. There will be a $30.00 charge for re-scheduling of delivery due to no one being at home at the date and time of delivery(as stipulated in the delivery order) to receive the goods. Door-step delivery (except bulky item) shall be within Singapore only (Monday to Saturday excluding Public Holidays).
      Note: Delivery into customer's premise shall be at the sole request of the respective customer, and Wah Lei shall not be responsible for any damages within the premises.
      If customer fails to receive the goods on the specified date/time, he/she has the option to do a self-collection at our warehouse or pay a re-delivery fee of $30.00.
  8. Cookies

    Like most interactive websites, this Company's website uses cookies to enable the functionality of some areas and ease of use for those people visiting.

  9. Links from this Website

    We do not monitor or review the content of other party's website which are linked to from this website. Opinions express or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

  10. Copyright Notice

    Copyright and other relevant intellectual property rights exists on all text relating to the Company's services and the full content of this website.

  11. Communication

    You can be contact us our website or via company's stated telephone, facsimile or email address.

    This company is registered in the Republic of Singapore, Registration Number 198103600W, registered office at No.1 Soon Lee Street #01-39/40 Pioneer Centre, Singapore 627605

  12. Indemnity

    You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms & conditions by you or any other liabilities arising out of your use of our website, or by any other person accessing website using your account and/or your personal information.

  13. Force Majeure

    Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

  14. Variation

    We reserve the right to amend, vary and change these terms & conditions at our discretion without any notice.

  15. Applicable Law

    These terms & conditions shall be governed by and construed under the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore in relation to and/or in connection with these terms & conditions.